join the repeat customer secret for just $45
Stop Freezing When Refund Requests Hit Your Inbox—Master the Art of Turning Refunds into Repeat Business
secret
the repeat customer
What if you could get repeat buyers just by sending one… *maybe 2* email(s)?
in other words, what if...
- You could be completely immersed with your loved ones while still making sales and not worrying about your business in the back of your mind?
- Your past purchasers bought from you over and over again? You won’t have to spend as much time marketing trying to fill your funnel with new leads.
- You had a built-in promotion team that sells for you?
let me ask you a question
JOIN THE REPEAT CUSTOMER SECRET FOR JUST $45
If you do send a refund, they’ll still have access to your product and resell it without your permission
You’ll be staring at a screen for hours trying to figure out what the heck to say without coming off as an insensitive, greedy business owner
One bad experience or mistake results in a chargeback or worse, blasted on the socials and it goes viral (hello 1 star reviews on Google)
A purchaser will want their money back even though you’ve delivered the service, course, or e-book
You know that in order to get loyal clients that come back over and over, you need a great customer service system and most of our favorite places have flexible refund policies. And you're worried that...
Here’s the problem
Picture this… Sicily 1992 (IYKYK)
JOIN THE REPEAT CUSTOMER SECRet FOR JUST $45
READY TO GET STARTED?
Build a loyal customer base by acknowledging your customer’s unhappiness with a product or service professionally and empathetically so your customers feel as important as they did when you were marketing to them.
secret
THE REPEAT CUSTOMER
introducing
If you want a system that gets you repeat customers from responding from a policy of care without being taken advantage of, then I have something for you
-michelle
"I absolutely loved it. I was a little stressed about compiling the different disclaimers I would need, and figuring out how to word my refund policy and this took all of that weight off of me. Not only am I relieved, I feel more equipped."
No legal jargon—just a clear, concise breakdown of the laws surrounding refunds. We’ll help you avoid making any promises or statements that could come back and bite you. This video gives you the knowledge to stay compliant and protect your business.
Refund Rules overview
4 refund request response templates for various scenarios to reply to refund requests that shows your clients care plus saves you time from staring at a blank screen thinking of the “perfect” response + 3 different follow ups depending on the solution they've chosen
Triple "R" Plug n Play Templates
Here’s how it all breaks down...
JOIN THE REPEAT CUSTOMER SECRET FOR JUST $45
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Source: Bain and Company)
25-95%
If the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. (Source: Salesforce Research)
78%
93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (Source: HubSpot Research)
93%
3 stats you need to know about customer service & retention
Many times, the person who purchased it isn't going to love the offer you put out, and you need to rectify it.
And ignoring it is not the solution. Because ignorance results in chargebacks or complaints to the attorney general or FTC (which can result in an investigation into your business).
When you access The Repeat Customer Secret, you’re getting templates that help retain customers and create a customer service experience that also works as a sales tool. Not only that, you’re getting the legal perspective of handling refunds so you don’t make little known but costly mistakes.
What makes The Repeat Customer Secret different?
The customer journey doesn’t end when they click “Buy Now” on your website.
I NEED THIS!
Get Instant Access Today
TODAY’S PRICE=$45
- 4 plug and play refund response templates with scenarios when to use each one
- A ~10-minute video breaking down the laws surrounding refunds and how to avoid making influential promises that can come back and bite you in the *you know what*
- Bonus 1: Running Refund Tracker
- Bonus 2: Step by Step Request Procedures
- Bonus 3: One Click Reply
When you enroll today, you’ll get:
Ready to create a system to turn refund requests into devoted buyers?
LET'S DO THIS!
A good customer service experience heavily impacts recommendations. Consumers who rate a company’s service as “good” are 38% more likely to recommend that company. (Source: Qualtrics XM Institute)
"Straight-forward, easy-to-use and everything I was looking for! Thanks for making all this legal stuff such a pain-free process! :) "
- Deanna
The One Click reply is a walkthrough video on how to store your responses so that it takes a matter of seconds to respond to a refund request.
bonus 3
Step by Step Request Procedures that save you time and brain power by passing on the refund request procedure to your VA. They'll have the exact steps to make responding and tracking refunds a breeze.
bonus 2
Running Refund Tracker that keeps your refund requests organized. Plus discover the pattern of behavior for these requests so you can use this data to try and reduce refunds.
bonus 1
But how about adding procedures and a way to analyze refund data ? Procedures and data analysis are keys to a successful business.
I’ve added these 2 bonuses so that you can hand off your refund system to your assistant and keep track of what refund resolutions (because sometimes your customer just got the wrong thing and it may be rectified with another offer you have).
Who doesn't love bonuses?
Join The Repeat Customer Secret for 7 days. Get your money back if it's not a good fit.
money back
guarantee
100%
Hey there! I’m Michelle...
I'm here to help
I’m a trademark and small business lawyer and it's my job to help online business owners with legal logistics.
As a business owner who has had to give out a handful of refunds (which is always a gut punch), the way I've approached requests led to more purchases and referrals.
However, I've found that business owners are unaware there are legalities surrounding refunds. So I've added a short video covering this issue so you don't make expensive and preventable mistakes with your refund policies and procedures.
Do I need a refund policy before I purchase?
You'll need some type of policy whether it's an actual refund policy or no refund policy. You can grab refund policy templates at checkout so you don't have to spend too much time on them.
Frequently Asked Questions
What if I have digital products? Is this a good fit for that?
Yes! I'm a fully digital product business and I use these responses inside of my own business.
What if I don’t find this helpful after purchasing?
If for any reason, you are unsatisfied with your membership, you may get a refund within 7 days of purchase. Once I give you your refund, you'll no longer be able to access the resource.
It shouldn't take longer than 10 minutes to customize a template and then you can store in your saved replies so that it just takes one click to load and send.
How long will it take to implement this?
You will not be giving refunds but need to be firm yet understanding when communicating this
This for you if:
You have a refund policy in place already
You need a system to responding to refund requests while setting boundaries
YOu Sell digital products
is
Today’s Price= $45
- 4 plug and play refund response templates with scenarios when to use each one
- A ~ 10-minute video breaking down the laws surrounding refunds and how to avoid making influential promises that can come back and bite you in the *you know what* (coming soon)
- Bonus 1: Running Refund Tracker
- Bonus 2: Step by Step Request Procedures
- Bonus 3: One Click Reply
you’ll get:
Get Inside The Repeat Customer Secret Today
