The Repeat Customer Secret

ADD TO CART

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$37.00

Customer retention = More sales
More sales = Financial and time freedom

And it starts with stellar customer experience. Salesforce found that 89% of consumers are more likely to make another purchase after a positive customer service experience.

And it's less expensive to retain customers than to bring new ones in. In fact, it's 5 to 25 times more expensive to bring in new customers.

We've added these refund request templates to keep the sales flowing in without having to constantly bring in new customers.

(formerly Refund Request Response templates)

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What you get

01. A customizable Google doc with how to respond to refund requests

02. A refund tracker spreadsheet for an overview of the type of refunds you've given (and what customers prefer, if you give them options) and how much you've had to return in refunds

03. A refund procedure so that there is a system in place for refunds that you can pass off for an assistant to handle